Returns & Exchanges

At Seven Miles Coffee Roasters, we strive for perfection in every roast; however, if your order isn't quite right, we are committed to making it right through our streamlined returns process.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order, providing your order number and the reason for the return or exchange.

• 2.
  Assessment & Approval

  Our quality control team will review your request regarding freshness or hardware defects and provide a Return Merchandise Authorization (RMA) if applicable.

• 3.
  Secure Packaging

  Carefully pack the items in their original packaging, ensuring that coffee bags remain unopened and hardware is securely padded to prevent transit damage.

• 4.
  Refund or Replacement

  Once we receive and inspect your returned items at our roastery, we will issue a full refund to your original payment method or dispatch a fresh replacement.